Refund policy

14-day taste guarantee (first order)

If you're not happy with your first order, contact us within 14 days of delivery at Support@cryotein.com and we'll refund you in full, including delivery. This includes the first delivery of a subscription. Later subscription deliveries aren't covered, but you can pause or cancel your subscription anytime from your account.

You don't need to return anything. Because we sell food and drink, we can't resell returned stock, so keep the cans or pass them on to someone who'll enjoy them.

The guarantee applies to your first order only, one claim per customer. Refunds go back to your original payment method within 14 days of your request.

Changing your mind (any order)

You can cancel any order within 14 days of receiving it by emailing Support@cryotein.com. Because our drinks are sealed for hygiene reasons, we can only accept returns of cans that are unopened and still sealed. Please send them back within 14 days of telling us you're cancelling. Unless the goods are faulty or we sent the wrong item, return postage is paid by you. We'll refund the price of the goods and standard delivery within 14 days of receiving them back, to your original payment method.

Damaged or incorrect deliveries

If your order arrives damaged or we've sent the wrong item, contact us at Support@cryotein.com within 7 days of delivery with a photo and we'll put it right, on any order.

Your statutory rights

This policy sits alongside your statutory rights, which are not affected.